Returns & Exchanges
You can return any unwanted items to us, as long as the item is unworn and the tag is attached to the item, within 14 days of the item being delivered to you or available for collection and we'll give you a full refund by way of the original payment method.
All items will be refunded at the price they were purchased for.
HOW TO RETURN YOUR ITEM
That's easy! You can find all of the information to make a return within your parcel.
Simply fill in your returns form and enclose this with your parcel.
Items must be returned at the customers expense.
Please return your items to:
Unit 306, Phoenix Industrial Estate
We recommend you send all returns Signed For/Tracked as we cannot be held accountable for items lost in the post.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this includes shoeboxes. Once the tag has been removed the item is no longer eligible to be returned. All goods will be inspected upon return. Any unwanted items must be returned to GlamDoll in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be refunded. The goods are your responsibility until they reach GlamDoll, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
We cannot issue a refund until we have received your item.
Postage costs are non-refundable.
IF YOU RECEIVE A FAULTED ITEM
We’re really sorry if you’ve received a faulty item.
On the rare occasion that you receive a faulted item, please ensure that you email email@example.com prior to sending the item back. Please attach images where possible of the faulted item to any emails sent to us. We cannot refund faulted item which we have not been informed about prior to receiving the returns. GlamDoll also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.
RETURNING FAULTED ITEMS
Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. When returning faulty items to ourselves, this needs to be sent using Royal Mail 2nd Class recorded delivery service. We do not cover postage costs for items sent back via any other method or courier service, such as, Special Delivery/Saturday Delivery etc as they are costlier and not needed. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of GlamDoll. GlamDoll reserves the right to refuse the refund of any item we suspect has been washed, worn or used.
THIS POLICY RELATES TO OUR ONLINE PURCHASES ONLY.
OUR IN-STORE POLICY IS DIFFERENT AND TERMS AND CONDITIONS FOR THOSE PURCHASES CAN BE FOUND ON THE IN-STORE RECEIPTS PROVIDED WHEN PURCHASING AN ITEM.